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Technical Support

Tech Support

ELITechGroup Technical Support Representatives are available to assist you from 8:30 a.m. - 8:00 p.m. Eastern Time, Monday through Friday, by calling +1 855-ELITECH (excludes company holidays). 24 x 7 phone support is available at additional cost. If you require technical assistance for any of our products, please contact us using any of the methods below.

8:30 a.m. - 8:00 p.m. Eastern Time
+1-855-ELITECH (Toll Free)

+1-800-655-3526 (Toll Free)

ELITechGroup Inc.
333 George Washington Highway
Smithfield RI 02917 USA

Technical Support -customercare@elitechgroup.com

ELITechGroup is constantly striving to provide the best telephone technical support available. We employ our own highly trained Technical Support staff, all with years of experience in the laboratory, to assist you with any questions you may have or any problems you may be experiencing.

At ELITechGroup, we understand you have better things to do than spend time on the phone with us, and that is why we are dedicated to answering and resolving your calls as quickly and efficiently as possible. When you call ELITechGroup Technical Support, your phone call is answered live almost 80% of the time. In the unlikely event you have to leave a message, ELITechGroup's average call back time is less than five minutes. In addition, over 90% of phone calls to Technical Support are resolved over the telephone.

When you purchase any product from ELITechGroup, you can have the peace of mind knowing we stand behind our products with a dedicated and experienced Technical Support staff.