Envoy 500+ Chemistry System
Training on the Envoy® 500+ is included with the purchase of an Envoy 500+ Chemistry system. Two ELITechGroup Representatives provide this installation and training program and are at your location for at least 5 days.
A one year warranty is included with every Envoy 500+ sold.
Phone Technical Support
Have a question about a reagent? Experiencing a technical issue? No problem. With ELITechGroup’ highly trained technical support professionals, answers and solutions are just a phone call away. In fact, over 90% of customers that call ELITechGroup for help have their issue solved right over the phone.
In the rare instances we cannot fix your problem over the phone, technical support will dispatch a Field Service Engineer who will arrive at your laboratory within 24 hours. Parts that are needed to get your Envoy 500+ up and running are provided as part of the warranty, at no cost you.
Enjoy the peace of mind that comes with the support provided by ELITechGroup through the Envoy 500+.
During the first year, a ELITechGroup field service engineer or laboratory care specialist will perform one preventative maintenance visit. The PM visit will include the annual PM kit and an additional quarterly ISE maintenance kit. During the preventive maintenance visit, the Envoy 500+ is cleaned and checked to ensure continued quality performance.